How long does it take to receive my order?
We prioritize quick shipping to ensure you have the best experience with us. As a result, our shipping times are as follows for Lebanon:
- Inside Beirut: 3-5 working days
- Outside Beirut: 3-5 working days
What payment methods are available at checkout?
We only accept Cash on Delivery, in USD or LBP. We utilize the current daily market rate plus an additional 1% on the day your order is delivered.
Can I pay in LBP? What is the rate?
We utilize the current daily market rate plus an additional 1% on the day your order is delivered.
Do product fees include delivery fees?
The products' fees do not cover delivery charges. Delivery charges within Lebanon are set at $4 and free for orders totaling $35 and more.
What are the delivery fees?
Shipping charges are set at $3 in Lebanon. These rates are applicable for parcels weighing less than 5 kilograms and with dimensions not exceeding 30 x 30 centimeters. Kindly be advised that these charges are subject to modification without prior notification.
Delivery is free of charge for orders totaling $35 and more.
How can I cancel or amend an order?
Feel free to reach out to us promptly. If your order hasn't been shipped or processed, we can either cancel it or modify it for you. We encourage you to review our Return & Refund Policy for further details.
Can I exchange or return my product?
We do not provide refunds. Instead, we issue refunds in the form of a voucher that is valid for 3 months from the date of issuance. However, please note that certain products are ineligible for refunds, including items purchased on sale (above 40%), gift cards, perishable items, custom-made goods, personal care products, and undergarments. Exchanges are allowed for eligible items, excluding those mentioned above.
KAZAFEKRA should not be held responsible for the return shipment fees in case such return results from the buyer’s fault.
Are the products safe to use?
All our products are designed for safety, with our F&B plastic items being BPA-free to ensure their safe usage.
Are beauty products safe to use?
Our beauty products are designed to be gentle on all skin types, avoiding any skin rashes or side effects.
Can I change the shipping address after my order is placed?
Please reach out to us if you need to modify your shipping address. We can accommodate your request as long as the product has not yet been shipped. While we cannot guarantee catching your order before processing, we will do our best to accommodate your request.
I believe my package has either been lost or stolen.
We are not responsible for lost or stolen packages after they have been successfully delivered to the specified address.
Didn’t find your answer?
Our customer service will be happy to help you.
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